Terms and Conditions » Exchange Policy

Exchange Policy

Exchange Policy

You may only exchange a product for another of the same product, provided that:

  • We have stock of the identical product in our online store. If not, the item may be refunded.
  • For hygienic reasons, earrings may not be exchanged.

The steps to exchange you your item(s) are:

  1. Notify us of your intent to exchange a product using this form with the same e-mail address associated with your order.
  2. We will reply within forty-eight (48) hours with confirmation details.
  3. Mail back the item(s) to be exchanged in its original packaging by using Canada Post’s Return Label.
  4. After we receive the returned package, we will ship to you another of the same product as confirmed in the e-mail correspondence, within forty-eight (48) hours.